Our business grows by providing our customers excellent service. We know if we meet or exceed your expectations you will more than likely mention us to a friend or colleague. Part of providing an excellent service is respecting our customer's privacy. It is important to us you are confident any personal information we obtain from you or on your behalf, is treated with appropriate respect ensuring protection of you and your personal information.

Our commitment is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

In the process of providing customer service, we may disclose your personal information with other organisations that provide products or services by us. The types of organisations we are likely to disclose information about you may include other mortgage intermediaries, lenders, valuers, lenders mortgage insurers, surveyors, accountants, credit reporting agencies, and lawyers.

Further, we may also disclose your personal information to any other organisation that may have or is considering having an interest in your loan.

We'll endeavour to collect your personal information directly from you. However we may obtain your information from credit reporting agency, a third party acting on your behalf (such as a loan originator, broker or financial adviser) or public records such as those relating to land titles and companies. In collecting this information, the purpose is to serve you as best we can.

Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations that we intend to disclose your personal information to.
Before disclosing any of your personal information to another organisation, we will take all reasonable steps to satisfy ourselves that:

1. the organisation has a commitment to protecting your personal information; and
2. you have consented to us to providing this information.

In some circumstances in which we may be compelled to disclose your personal information as directed by a Court or Tribunal.

If you wish to make any changes to your personal information, please contact us. We will depend on you to ensure the information you have provided to us is accurate and complete.

We will provide you with access to your personal information we hold at your request.
There may be situations where access to your personal information may be denied. For example, information relating to an existing or anticipated legal proceeding with you, or where your request is deemed to be vexatious. An explanation will be provided to you, if at any time access is denied.

We will take reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information was originally intended, it will be destroyed or permanently de-identified.

We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

All our policies and procedures are under constant review and endeavour to keep up to date with client expectations, technology, law changes and market practices. As such we may change this privacy policy from time to time or as the need arises.

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